Sapahn offers FREE shipping on orders over $75. This applies to all domestic orders in the continental U.S. (does not include Alaska and Hawaii, read on for details).
We accept returns within 14 days of purchase date. For our full return policy, click here.
How soon will I receive my order?
Orders are shipped via USPS within 2 business days from the time of placement. Upon shipment you will receive a shipment confirmation email, which will include your tracking number so you can track the delivery of your buttery-soft goodness. Please allow 24-48 hours for the tracking information to populate within USPS' system.
Your purchase will ship from a central U.S. shipping location in the Midwest, meaning you can expect to receive your order in the domestic U.S. within 5-7 business days per the USPS once the item ships.
Note: We do not offer free shipping on face masks, as these are already sold at a discount to provide opportunities to remain safe (and stylish!) during the global pandemic. Shipping for face masks varies based on volume, but is comparable to leading online retailers.
When placing an order, it’s important to choose a secure shipping address. Sapahn’s liability for your shipment ends at the point of a successful delivery determined by the tracking number. Sapahn is not responsible for any stolen merchandise, delays occurring due to carrier misstatement of your shipping address, and/or damages that occur during shipment.
Local Pick Up
We also offer local pick up at our flagship store in Lincoln, NE. Please note local pick up during checkout. Our store is located at:
4724 Prescott Avenue, Lincoln, NE 68506
Pick up is available during normal store hours:
Tuesday-Saturday, noon to 5:00pm and Sunday, 10:00am to 2:00pm
Need your item sooner? Select a faster shipping option at checkout! If you’ve already placed an order for your item and need it sooner, contact our shipping team at firstname.lastname@example.org to see where your item is in processing and if we can expedite the process (additional fees may apply).
At this time we do not offer international shipping. As we continue to grow, we hope to offer this service to our international customers.
We try to ship orders out as soon as possible and cannot guarantee any cancellations or changes once your order has been completed, but we can sometimes make changes if the order has not yet shipped. Orders that have been shipped cannot be changed or canceled. If your order has shipped and you would like any order changes, our team is happy to set up a return for you. If you need cancel or make changes to your order, please reach out to email@example.com.
Locating a Package
There's nothing worse than when your tracking number states that your package was delivered but you can't find it! Don't worry, we are here to help! Before reaching out to us, there are a few things to do:
- Confirm the correct shipping address was entered on your order.
- Check the tracking number to confirm that the package was delivered to your address and not a nearby Access Point.
- Confirm that there are no activity log updates on the tracking number that state the item was returned to the sender.
- Check your property thoroughly. Couriers will occasionally leave items in a discreet area to minimize the risk of package theft. It is often also helpful to check with neighbors.
- If you live in a building with a concierge/mail room, confirm that they do not have it.
After going through the above list, if you still cannot find the package, please email us at firstname.lastname@example.org within 14 days of the order showing as delivered. Please include your order number in your email. We will work with you and the USPS to determine next steps. We are happy to assist with loss claims, regardless of when they were filed, but cannot guarantee refunds or replacements for claims filed more than 14 days after the package was marked delivered.
If you have questions about shipping, or if you have not received your order in the allotted time, please email email@example.com so we can help troubleshoot the issue.