Sapahn products are all handcrafted by highly skilled artisans using the highest quality leather and materials. With a balance of form and function, every style is constructed to last a long time. We stand by the high quality of our products. In the rare instance of a defect in the hardware or construction within a year of purchase, we’ll either repair it or replace it and cover shipping! We also offer lifetime replacement on our signature Omega hardware pieces.
If you are outside the window of a year from the original purchase date, please still reach out to us! We want to ensure the long use of your bag and lengthen the life cycle of every product. Outside of the warranty period, we also offer repair service, most of which come at a nominal cost. Caring for your leather and making these small repairs are a great option for making your purchase even more sustainable. We sell a trusted leather care product as well.
Please start your warranty claim by using the form below. If you purchased directly from our flagship store, website, or at an event we participated in, you will be in our system and we can verify that you are within the coverage period. If you purchased outside of our direct channels, you will need to show proof of the original purchase to qualify.