Kiely Convertible Backpack Shoulder Bag

Sapahn offers FREE shipping on orders over $50. This applies to all domestic orders in the continental U.S. (does not include Alaska and Hawaii, read on for details).

We accept returns within 14 days of purchase date. For our full return policy, click here.

Holiday Shipping Deadlines 2021

We ship our orders out within 2 business days from the time of placement. We ship via USPS and offer complimentary shipping through their Priority Mail service. Typically, packages shipped Priority arrive in 1-3 business days once shipped. USPS is recommending shipping by December 18 for expected delivery before December 25 with their Priority Service. We cannot guarantee any delivery dates and can only go off of what USPS is advising. We do offer expedited shipping at the cost of the customer. For expedited holiday orders, we recommend ordering no later than December 19. Expedited shipping must be selected at checkout.

How soon will I receive my order?

Orders are shipped via USPS within 2 business days from the time of placement. Upon shipment you will receive a shipment confirmation email, which will include your tracking number so you can track the delivery of your buttery-soft goodness. Please allow 24-48 hours for the tracking information to populate within USPS' system.

Your purchase will ship from a central U.S. shipping location in the Midwest, meaning you can expect to receive your order in the domestic U.S. within 5-7 business days per the USPS once the item ships.

Note: We do not offer free shipping on face masks, as these are already sold at a discount to provide opportunities to remain safe (and stylish!) during the global pandemic. Shipping for face masks varies based on volume, but is comparable to leading online retailers.

When placing an order, it’s important to choose a secure shipping address. Sapahn’s liability for your shipment ends at the point of a successful delivery determined by the tracking number. Sapahn is not responsible for any stolen merchandise, delays occurring due to carrier misstatement of your shipping address, and/or damages that occur during shipment.

Local Pick Up

We also offer local pick up at our flagship store in Lincoln, NE. Please note local pick up during checkout. Our store is located at:

Expedited Shipping

Need your item sooner? Select a faster shipping option at checkout! If you’ve already placed an order for your item and need it sooner, contact our shipping team at hello@sapahn.com to see where your item is in processing and if we can expedite the process (additional fees may apply). 

International Shipping

At this time we do not offer international shipping. As we continue to grow, we hope to offer this service to our international customers.

Order Changes

We try to ship orders out as soon as possible and cannot guarantee any cancellations or changes once your order has been completed, but we can sometimes make changes if the order has not yet shipped. Orders that have been shipped cannot be changed or canceled. If your order has shipped and you would like any order changes, our team is happy to set up a return for you. If you need cancel or make changes to your order, please reach out to hello@sapahn.com.

Locating a Package

There's nothing worse than when your tracking number states that your package was delivered but you can't find it! Don't worry, we are here to help! Before reaching out to us, there are a few things to do:

• Confirm the correct shipping address was entered on your order.
• Check the tracking number to confirm that the package was delivered to your address and not a nearby Access Point.
• Confirm that there are no activity log updates on the tracking number that state the item was returned to the sender.
• Check your property thoroughly. Couriers will occasionally leave items in a discreet area to minimize the risk of package theft. It is often also helpful to check with neighbors.
• If you live in a building with a concierge/mail room, confirm that they do not have it.

After going through the above list, if you still cannot find the package, please email us at hello@sapahn.com within 14 days of the order showing as delivered. Please include your order number in your email. We will work with you and the USPS to determine next steps. We are happy to assist with loss claims, regardless of when they were filed, but cannot guarantee refunds or replacements for claims filed more than 14 days after the package was marked delivered.

Shipping Questions

If you have questions about shipping, or if you have not received your order in the allotted time, please email hello@sapahn.com so we can help troubleshoot the issue.

Love leather that naturally ages and patinas over time? Our raw leather is made for you. Or do you love leather that maintains the color (especially the lighter colors) and uniformity similar to the day you bought it? Then our oil leather is your pick.

We have two kinds of leather at Sapahn: raw leather and oil leather.

Raw Leather

This is the classic full grain leather we’ve built Sapahn on. Each piece of leather is perfectly ‘imperfect’, carrying unique grain patterns with no surface alterations or splitting and an attractive matte finish. This type of leather showcases the beauty of the hide itself and could display variegation based on stretch marks, moles, etc. the cow earned throughout its life. 

Working with this kind of leather can be challenging and requires enormous skill to turn it into our gorgeous supple bags you see (if only we had a penny for every time someone told us the leather felt like butter). This kind of leather is particularly special because over time and use, each raw leather bag develops a distinct patina—a soft sheen—that is the hallmark of high-quality leather. The patina also gives your bag individual character that is 100% unique to you and your adventures.

Oil Leather

Our oil leather is our gorgeous full grain leather with a twist. After our classic tanning process, the leather is then coated with a protectant to give a more uniform vibrant color and provide a touch of water resistance. The oiling process gives these bags a striking glossy finish and also prevents them from developing patinas over time. This means YES, you can carry a light-colored leather bag and not be afraid of it getting dirty.

FAQs

1. Does the leather easily scratch?
   No. Small scratches easily buff out of raw leather. An exception is if the scratch is deep and penetrates beneath the top layer of the hide. Otherwise, subtle scratches will often work themselves out and become part of the patina glow. The same is true with our oil leather which—unless it is a deep it won’t show any subtle scratches.
2. Will rain stain my leather?
   Raw Leather: This would be super rare. The water will make a mark on your bag while it’s wet. Avoid touching it and transferring dirt on it. Instead, let it dry.
   Oil Leather: the rain/water will just roll right off your bag. Towel it dry.
3. What is the best way to clean spills?
   Raw Leather: Take a damp, soft cloth and try to remove the spill as soon as possible. To clean it further, we have had good results with Angelus cleaner and horsehair brush, that you can purchase here. There are other cleaners that may be good too. We don’t promote this one over others but have had good results with removing stains. It is key to test a small spot first as discoloration may occur. Again, not the fault of the leather. The discoloration will occur with any moist product touching any porous material.
   Oil Leather: One major benefit of our oil leather is it is very easy to clean. Use a damp cloth and rub the dirt or stain off the bag.
4. How do I remove ink or dye from my bag: Unfortunately, ink is difficult and nearly impossible to remove. The same is true with blue jean dye. This is not a reflection of the quality of our leather, but the dye itself. Since leather is a natural, porous product, it will absorb things and inks and dyes are made to be permanent.
5. Where is your leather sourced from?
   We use premium leather sourced from Thailand. Our leather is a bi-product of the food industry and are raised for meat/dairy not for their hides. It’s a beautiful thing to take what would be a wasted material and craft it into our gorgeous leather bags and give our artisans fair and meaningful work.